Shipping policy

Processing Time Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order ships.

Domestic Shipping (USA) We ship via standard carriers, with delivery typically within 3-7 business days after processing. Shipping costs are calculated at checkout based on your location and order weight.

International Shipping We ship to Canada, the UK, Germany, Italy, Spain, Austria, Australia, Chile, South Korea, Hong Kong, China, and Taiwan. International delivery times vary by destination, typically 7-21 business days. International orders may be subject to customs fees, import duties, or taxes charged by the destination country — these are the responsibility of the customer and are not included in the order total or shipping cost.

Order Tracking A tracking number will be provided by email once your order ships, where available.

Lost or Damaged Packages If your order arrives damaged or doesn't arrive within the expected window, contact us at support@allerpet.com and we'll help resolve it.

Contact Us Allerpet Inc, 990 Peachtree Industrial Blvd #2057, Suwanee, GA 30024 · 888-825-9792 · support@allerpet.com