Refund policy

Return Window You may request a return within 30 days of delivery.

Condition for Return Because Allerpet is a topical liquid product, unopened and unused bottles in original packaging are eligible for a full refund. Opened bottles are eligible for a refund only if the product arrived damaged or defective — for hygiene and safety reasons, we're unable to accept returns of opened bottles for any other reason.

How to Start a Return Email support@allerpet.com with your order number and the reason for the return. We'll provide instructions and, if applicable, a return shipping address.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases, we'll cover the cost.

Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery at isupport@allerpet.com with photos of the issue, and we'll arrange a replacement or refund at no cost to you.

Contact Us Allerpet Inc, 990 Peachtree Industrial Blvd #2057, Suwanee, GA 30024 · 888-825-9792 · support@allerpet.com